Open the cash drawer
Plug the cash drawer into a printer, choose that printer for the store, and the drawer opens whenever cash is taken.
- Who
- Owner and managers
- Where
- Console → Stores → the store → Printers → Cash drawer
A cash drawer opens through the printer it is plugged into. Plug its cable into the printer’s drawer port (most often the small RJ11 socket on the back of the receipt printer), and Bill&Go sends that printer the signal to open it.
It works with any printer Bill&Go already prints on, for example:
- a receipt printer on the shop network;
- a receipt printer plugged into a Printing Core box by USB;
- a POS terminal with a printer built in, such as a Sunmi D3.
- Plug the drawer into the printer’s drawer port. Add the printer first if it is not on the Printers page yet.
- In the console, open Stores, open the store and go to Printers.
- Under Cash drawer, choose The printer the drawer is plugged into.
- Leave Open it on every cash payment on. Each choice is kept as you make it.
When it opens
- A cash payment, with or without change to give back.
- Cash given back on a refund.
- Open the till, Close the till, Put cash in and Take cash out.
Card, QR and other payments never open it. Switch Open it on every cash payment off and it opens only when someone presses Open drawer.
Open it without a sale
Owners and managers have Open drawer on the POS’s Accounting screen, for change or a coin that fell in. Every time is written in the shift’s report with who and when: Drawer opened. Staff do not have the button.
Good to know. The drawer opens only while someone stands at it: if the printer is off, nothing opens later by surprise. Press Open drawer again once it is back.
Tip. The drawer does not open? A few drawers are wired to the other pin of the port. Choose Pin 5 under Cash drawer and try again.
Still stuck?
Tell the Bill&Go team in Phnom Penh what you were trying to do, and we'll walk you through it.