When a ticket does not print

Nothing is lost when a printer or computer is off: tickets wait in the queue and print when it is back.

Check the signs

• The till’s printing button says Printing on, Printing off, Out of paper, Printer open or Printer jammed, and how many tickets are waiting.
• The Printing app’s dot: green is Printing is on. Amber or red says what is wrong, like Cannot reach the server right now.
• The console’s Printers page shows each computer and box, and when it was Last heard from.

Fix it

1. Load paper, close the lid or clear the jam. Tickets that waited for that print by themselves.
2. If the Printing app says Printing is stopped, open it from the tray or menu bar, or choose Restart printing.
3. Choose Print a test page on every printer in the app. A printer that does not print has the wrong IP address or is off the network.
4. A ticket that still did not print offers Try again on the till and in the console.

Good to know. After a power cut mid-print, Bill&Go asks whether the ticket printed or should print again, so the kitchen never cooks a dish twice.