Pick-up hours and pick up later
Take pick-up orders in your opening hours, stop them before closing, and let customers choose when to collect.
- Who
- Owner and managers
- Where
- Console → Stores → the store → Pick-up ordering
The pick-up page, and the Telegram Mini App, show whether the shop is open: Open now · until 21:00, or Closed now · opens tomorrow at 07:00. The times come from the store’s opening hours, in shop time.
Opening hours
Switch on Take pick-up orders only during opening hours. It is on by default. While the store is closed, customers can read the menu, but Add and Send give way to the closed line. The server refuses too, for every channel. A store with no hours set takes orders at any time.
Under Last orders, enter how many minutes before closing you stop taking pick-up orders. Empty means none.
Pick up later
- Open Pick-up ordering for the store, and switch on Pick up later. It is off at first.
- Choose how far apart the times are (every 10, 15, 20, 30 or 60 minutes), how many days ahead customers can choose, and how long before pick-up the kitchen ticket prints.
At checkout the customer chooses As soon as possible or Later, then a time. The times are never in the past, and never inside the last-orders cut-off.
A later order is Scheduled until its time. It has no call number and does not reach the POS or the kitchen until then. It shows in the Later list, and the ticket and the bill say Pick up at 18:30. A customer may cancel it until you accept it.
Good to know. Needs Starter or above, like pick-up ordering. Delivery from the link is always as soon as possible.
Still stuck?
Tell the Bill&Go team in Phnom Penh what you were trying to do, and we'll walk you through it.