Recognize members in Telegram
A member who orders from your shop’s Telegram bot sees their points, and the order goes on their account.
- Who
- Owner and managers
- Where
- Console → Members → Members in Telegram
When a member shares their phone number in your shop’s own Telegram bot, the bot knows who they are. Their points show at the top of the pick-up menu, and a pick-up order they place is theirs.
- Set up your shop’s Telegram bot first: Take pick-up orders in Telegram.
- Switch on Points for the shop: Members and points.
- Open Members, and under Members in Telegram switch it on for the store. Switch it off and nothing changes.
What the customer does
They open your menu in Telegram and tap Share my number. Telegram sends the number to your bot, and only their own number counts. If it matches a member of your shop, the menu says Hi, name · 120 points, and Not you? unlinks it.
Good to know. A number is linked to one Telegram account and one member only. Nothing is merged silently: if a member is already linked to another Telegram account, or a Telegram account is already linked to another member, the bot refuses.
Good to know. Needs Starter or above, with Points on for the shop.
Still stuck?
Tell the Bill&Go team in Phnom Penh what you were trying to do, and we'll walk you through it.