Take pick-up orders in Telegram, from your own bot
Your customers already live in Telegram. Give your shop a bot of its own, with a button that opens your menu right in the chat, so they order ahead and collect at the counter.
In Cambodia, a shop’s regulars are in Telegram all day: the shop’s channel, the group with friends, the delivery rider. Sending them to a web page breaks the moment. A bot of your own keeps them where they are.
With Bill&Go, your pick-up link already takes orders from any phone. Put that link behind a button in your own Telegram bot, and your menu opens inside the chat.
What your customers see
- Your bot, with your shop’s name and picture, and an Order button beside the message box.
- Your menu, opened inside Telegram, light or dark like their Telegram, with Telegram’s back arrow stepping back through the basket and the branches.
- Their Telegram name already filled in, for them to change. Then the order’s progress, live, until it is ready at the counter.
Why the bot is yours, not ours
Every shop makes its own bot, in a few minutes, with Telegram’s @BotFather. It carries your name, not ours, and your customers talk to your shop. Bill&Go never needs its token: the button only opens your pick-up link, so there is nothing to connect and nothing to pay Telegram.
Orders from the bot are ordinary pick-up orders. They wait on the POS for someone to accept them, print in the kitchen, and land in the same reports.
Set it up
Switch on pick-up ordering for a store, make the bot, give it a menu button with your link, and share t.me/<your bot> in your channel. The steps, with what to send BotFather: Take pick-up orders in Telegram.
Good to know. Pick-up ordering is on Starter and up, from $12.99 a month.
Questions
Can customers order from Telegram with Bill&Go?
Yes. A shop makes its own Telegram bot with @BotFather and gives it a menu button or a Mini App that opens its Bill&Go pick-up link. The menu opens inside Telegram, and orders arrive on the POS like any pick-up order.
Does Bill&Go need my Telegram bot token?
No. The bot’s button only opens your pick-up link. Keep the token to yourself.
Still stuck?
Tell the Bill&Go team in Phnom Penh what you were trying to do, and we'll walk you through it.