Refund an order
Give the money back for a paid order, with a REFUND copy of the bill.
- Who
- Owner and managers
- Where
- Till → Orders → the paid order → Refund (POS app: the receipt → Refund)
- Find the paid order and open it.
- Press Refund and pick the reason.
- The till says how the money goes back, like Hand back 14,600 ៛ from the drawer. Confirm.
A REFUND copy of the bill prints. A cash refund comes out of the open shift and shows in the drawer count as Given back, so a shift must be open.
Good to know. Refunds are for the whole order. Staff cannot refund: ask the owner or a manager.
Still stuck?
Tell the Bill&Go team in Phnom Penh what you were trying to do, and we'll walk you through it.