When the internet drops
What the POS app keeps doing without a connection, and what waits until it is back.
- Where
- POS app
The POS app keeps taking orders and cash when the connection drops. A bar says No connection and how old the menu is. Orders are kept on the tablet and sent in order, exactly once, when the connection is back.
Works offline
- New orders and extra rounds
- Cash payments
- Removing an order not yet sent
Waits for the connection
- Card and QR payments
- Void, take off and refund
- Opening and closing the till, cash in and out
- Printing and reprints
- QR ordering at the table
An order taken offline is called Offline 1, Offline 2 until it is sent and gets its real number. Totals offline do not include deals; if the real total is different, the app tells you once what the change should have been.
Good to know. The web till needs a connection to send orders. Its ticket survives a page reload, and an order sent twice by a retry is never rung twice.
Still stuck?
Tell the Bill&Go team in Phnom Penh what you were trying to do, and we'll walk you through it.